FAQ

On this FAQ page, we try to answer as many common questions as possible. If you have a question that we didn’t answer here, feel free to call our Customer Service Center at 1-973-263-2009.

Financial

What is E-ZWay Parking's daily valet parking rate?

$10.00 per day, plus a one-time airport access fee of $6.00. You will then pay for the remaining days at $10.00 per day plus tax at the physical valet lot at the end of your trip.

Do I have to prepay when making a reservation?

Yes, a $10 deposit will be collected at time of booking. The balance of your trip will be calculated at our parking facility. This balance will included a 15% city tax and a airport access fee of $6.00.

How long in advance should I make my reservation prior to my trip?

You can book up to the last minute using our website.

Is there an hourly parking rate?

No. We run our daily parking facility based on 24-hour intervals. Example: Joe and his family arrive at E-ZWay Parking on Saturday, April 24th at 12:00 p.m. to park their vehicle and leave for their vacation. We clock them in at 12:00 p.m. and shuttle them to Newark Airport. They arrive back at E-ZWay Parking on Saturday, May 1st (one week later) at 4:00 p.m. We clock them out at 4:00 p.m. and charge Joe and his family eight (8) days for parking plus 15% tax.

Do I have to pay a 15% city parking tax?

Yes. The city of Elizabeth requires all parking lots to collect a 15% parking tax from all of their customers.

Refund Policy

Can I receive a refund for my reservation?

Unfortunately, reservations are non-refundable. Reservations have no expiration dates and can be altered as needed.

Reservations

Do you have a customer service center to help me with reservations?

Our customer service center can be contacted at 1-973-263-2009 for aid and support. Customer service representatives are available Monday through Friday 9 a.m. to 4 p.m. To make reservations, use our website, www.EZwayParking.com. The website will track your reservation and confirmation number (invoice number).

What do I need to bring to the parking facility on departure day?

Print your confirmation detail page, discount coupon (if you have one), and valet ticket. You’ll be showing this to the parking facility manager.

Can I cancel my reservation?

Yes, reservations can be cancelled by contacting our customer service center at 1-973-263-2009. Please clearly state your name, confirmation number (invoice number), and reason for cancellation and it will be handled promptly.

How can I change my reservation?

Upon booking your reservation, a confirmation email will be sent to you. Log in at www.EZwayParking.com using the confirmation user ID (email) and computer-generated password received in email. Click the “change reservation” link and adjust accordingly.

Directions

Where is EZway Parking Located?

E-ZWay Parking is located at the Crowne Royal Hotel in Elizabeth, NJ on route 1&9 just outside of Newark Airport. For GPS purposes, the exact address is 901 Spring Street, Elizabeth, NJ, 07201.

Do you have driving maps in case I don't know how to get to E-ZWay Parking?

Yes. On our website. The direct link is: Directions. You can also call our customer support center at 1-877-762-9095 and a representative can guide you.

Shuttle Van

What is the shuttle van dispatch number?

The shuttle van dispatch number is 1-908-994-1999.

How do I get to Newark Airport after we arrive at E-ZWay Parking?

We have five (5) on-demand shuttle vans that will transport you and your luggage to Newark Airport.

How do I get back to E-ZWay Parking after I return from my trip?

Upon arrival back at Newark Airport (and only after you’ve claimed your luggage), call our E-ZWay Parking dispatcher at 908-994-1999. We’ll send one of our shuttle vans to transport you back to E-ZWay Parking.

Is there a fee for using the E-ZWay Parking shuttle vans?

No. However, tips are greatly appreciated by our drivers.

Can I pay the E-ZWay Parking van drivers to take me somewhere besides Newark Airport?

No. E-ZWay Parking shuttle vans are designated for Newark Airport only.

How long does it take to get to Newark Airport from E-ZWay Parking?

It usually takes 5-10 minutes without traffic. Travel times are sometimes longer, though, so please arrive at our parking facility with sufficient time for travel.

How long before my flight leaves should I arrive at E-ZWay Parking?

It’s always good to give yourself sufficient time (especially during peak hours or holidays), so we recommend arriving at E-ZWay Parking 15 minutes prior to the time the airline has requested you arrive.

Do your E-ZWay Parking shuttle vans run 24/7?

Yes. We are a 24/7 outdoor valet parking facility servicing Newark Airport.

Corporate Parking

Do you offer corporate parking accounts?

Yes, we offer a corporate program for corporate parking. Please call our customer service center at 1-973-263-2009 for more details.

Parking Coupons

How do I obtain E-ZWay Parking discount coupons?

There are limited E-ZWay Parking Coupons out there. The best way to receive our discount coupons is to sign up for a free E-ZWay Parking account at www.EZwayParking.com. Once you are a registered member, we will automatically send you offers to the email address listed on your account.

How do I use E-ZWay Parking Coupons?

If it is an Internet offer, please print the coupon, save it, and present it to one of our managers at our parking facility upon checkout. If it is a pre-printed coupon from a magazine, newspaper or diner placemat, please clip it out or bring the whole sheet in and present it to one of our managers at our parking facility upon checkout. Promotions cannot be combined.

Lost or Damaged Items

What happens if my vehicle is damaged while parked at your facility? Whose insurance covers the damage?

Your Insurance must cover the damage. A complaint form must be filled out at the parking facility or downloaded to indicate damages. (Download Complaint Form Here) Your insurance company should pay for damages through their “no fault” policy.

Should I leave valuables in my car while it's parked at your facility?

No, valuables should not be left unmonitored. E-ZWay Parking, Inc. is not responsible for any personal belongings left in any vehicle. Although we have strict security including video cameras, fencing, lighting, and security guards, belongings might get lost or damaged occasionally, so please don’t leave any valuable items in your vehicles. If there isn’t anything to be lost or stolen, it won’t be!